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Contact & Booking

The fastest way to reach us is the phone. If you would rather pick your own time, the booking calendar is open, and the form below reaches us either way.

Get in touch

HEC Ottawa technician greeting a homeowner at their front door

Send us a message

Tell us what you need and we will get back to you. Fields marked * are required.

If it is urgent, calling 613-791-5226 will always get you an answer faster than the form.

Before you call

Common questions

What should I have ready when I call?

Your address, what the unit is doing or not doing, and the make of the equipment if you can see it. None of that is essential — we can work it out on the call — but it speeds things up.

How soon will you get back to me if I use the form?

We answer messages as soon as we are off the tools. If it is urgent, call instead — that always reaches us faster.

Can I book a specific time?

Yes. The booking calendar shows what is open and lets you take a slot directly.

Do you charge for a quote?

Call and ask before you book — we will tell you exactly how it works for the job you are describing, so there is nothing to be surprised by.

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